Sound Connection
5220 San Bernardo Ave, Laredo, Texas 78041
- Praised: Knowledgeable staff
- Praised: Good selection
- Praised: Great service
- Praised: Quality work
- Complaint: Service complaints
Photos from Google.
About
Sound Connection is a car audio and home theater store in Laredo, Texas. It sells and installs stereos, speakers, amplifiers, subwoofers, cameras and car alarms, with brands such as JL Audio, Focal, Alpine and Kenwood. The shop also handles home theater, networking, security cameras and motorized shades for homes and businesses.
Services
- Stereo & CarPlay
- Subs, speakers & amps
- Remote start & alarms
- Dash & backup cams
- Window tint
Listed on Google as: Car stereo installation, Car audio installation, Car stereo sales, Speaker installation, Subwoofer installation, Amplifier installation, Audio equipment sales, Custom audio solutions, Backup camera installation, Car alarm installation, Window tinting, Electronics installation.
Call to ask about anything else.
Business Hours
- Monday10 AM to 7 PM
- Tuesday10 AM to 7 PM
- Wednesday10 AM to 7 PM
- Thursday10 AM to 7 PM
- Friday10 AM to 7 PM
- SaturdayClosed
- SundayClosed
Shown in Laredo local time (Central time).
Contact
- Phone
- (956) 717-9600
- Website
- soundconnection.biz
- Address
- 5220 San Bernardo Ave, Laredo, Texas 78041
Reviews
4.7
100 reviews
- 588
- 43
- 33
- 21
- 15
Summary
AI Generated from Google reviewsThe business receives strongly positive reviews. Customers frequently praise the large stock of car audio brands, helpful staff and clean stereo, amplifier and subwoofer installs. Reviewers highlight same-day work and honest handling, such as a refund the shop called to remind a customer about. Some negative reviews mention rude treatment, high prices and poor follow-up on installs, including a 2026 complaint about a blown amplifier that the owner disputes, saying the reviewer is a former employee whose vehicle the shop never worked on. The owner replies to nearly every recent review.
- Anonymous Customer
Wow, top quality and a huge inventory! I'm amazed they had everything in stock without waiting for a special order. I walked out the same day with my new system. Wow, the best quality and a huge inventory! I'm surprised they didn't have to wait for a special order; everything was there, and I left the same day with my new sound system.
Response from business
Thank you Mr. arredondo. We appreciate your business. Thank you for stopping by.
- Anonymous Customer
Sound Connections just installed motorized shades in my office, and I couldn’t be happier with how they turned out! I got exactly what I had ordered from their sample book. Great service, super friendly, and they really paid attention to every detail. Everything looks amazing. Highly recommend!
Response from business
We are so glad you are pleased with your Clara Shades Custom Motorized Shades. Thank you for your review Ms. Puente.
- Anonymous Customer
I had my JL audio installed here about 6 years ago. But its not working anymore, I was wondering if Sound Connection also fixes sound systems or amplifiers
Response from business
Hello Mr Leza,<br>We do not repair, but we do send out under Warranty items purchased from us to the companies for a replacement. Since your system is over six years old and is out of warranty, we can help you out to see what the issue is and probably give you some replacement options.<br>Hope to see at Sound Connection.
- Anonymous Customer
Recommend Sound Connection to anyone needing some vehicle audio needs. 10 out of 10 customer service. They went above and beyond trying to help me with my stereo issue. Dont think twice about visiting them!
Response from business
Thank you for your 5-star review Mr. Torres. We were pleased to serve you with your audio needs.
- Anonymous Customer
Great service with same day response! They handled my issue quickly, and everything was resolved in just one visit. Definitely recommend for fast and reliable support.
Response from business
Thank you for your 5 star review Ms. Rangel. We pride ourselves on our customer service.
- Anonymous Customer
Terrible service!!! The owner (vj) very rude and unprofessional, they blew my brand new amp and tried to say it came like that. I had to take my truck back 3 times and wait 2-5 hours each time. I even had to help the installer put my seat in my truck. Stay far far away from this establishment!!!! They are over priced for one. Quality of work is terrible. my amp is currently just dangling there because that’s how they left it. And they will tell you if you have problems they will help you and they do not. Please just avoid the trouble and go somewhere else anywhere else is better than this place. I don’t even write reviews but this is how bad this circus of a “audio shop” is. And he says that I’ve never taken my truck there when after I wrote this Review, he literally begged me to take it off and offered to replace the amp that they blew under their cost after they told me they wouldn’t I have receipts and proof of the days that I went to get a install, but here he is lying just do not go there!!!
Response from business
Mr. James, we understand that you are a disgruntled EX-EMPLOYEE but spreading false content on all social media is not going to affect our reputation of highest quality of work and customer service. We have never worked on your vehicle but we assure you that if we would have you would have never had a bad experience. In our 30 plus years we pride ourselves in our quality of work and delivering the best service to all our customers. We wish you the best anyways.
- Anonymous Customer
OUT STANDING! Quality installation backed by a great bunch of guys. Turned my vehicle into a live rock concert :)
Response from business
Thank you for your Outstanding Review Mr. Cole. We appreciate your business.
- Anonymous Customer
Stereo was installed perfectly
Response from business
Thank you for sharing your positive experience with us Mr. Joel.
- Anonymous Customer
The best of the best! They have everything to meet all our needs with the BEST customer service! Walking out a happy customer as usual with headphones, chargers, nest!
Response from business
Thank you for your 5-star review Ms. Gonzalez. We appreciate your business.
- Anonymous Customer
The best car audio shop in Laredo, carrying brands like JL, Focal, Rockford Focal, Sony, Kenwood, Pioneer, Alpine, Audio Control, and much more...
Features & Amenities
Amenities
- Small business
- Curbside pickup
- In-store pickup
- In-store shopping
- Onsite services
- Installation services
- Wi-Fi
- Quick visit
- Free parking lot
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payment Methods
- Credit cards
- Debit cards
- NFC mobile payments