Sound Decision
123 E Hydraulic Ave, Yorkville, Illinois 60560
- Praised: Knowledgeable staff
- Praised: Remote starter
- Mixed: Mixed on work quality
- Complaint: High prices
- Complaint: Service complaints
Photos from Google.
About
Sound Decision is a specialized car stereo store and recording studio located in Yorkville, Illinois. They offer various automotive audio services including stereo installations, remote start systems, and custom audio solutions. The shop has been serving the area with mixed reviews, known for their technical expertise but with varying customer service experiences.
Services
- Stereo & CarPlay
- Subs, speakers & amps
- Remote start & alarms
Listed on Google as: Car stereo installation, Remote start installation, Car audio systems, Recording studio services, Custom audio solutions.
Call to ask about anything else.
Business Hours
- Monday10 AM to 6 PM
- Tuesday10 AM to 6 PM
- Wednesday10 AM to 6 PM
- Thursday10 AM to 6 PM
- Friday10 AM to 6 PM
- Saturday10 AM to 5 PM
- SundayClosed
Shown in Yorkville local time (Central time).
Contact
- Phone
- (630) 966-9696
- Website
- sounddecisionunlimited.com
- Address
- 123 E Hydraulic Ave, Yorkville, Illinois 60560
Reviews
3.7
61 reviews
- 537
- 44
- 31
- 20
- 119
Summary
AI Generated from Google reviewsReviews are highly polarized with a significant number of both 5-star and 1-star ratings. Positive reviews highlight quick service, fair pricing, and technical expertise, particularly with remote starters and audio system troubleshooting. Negative reviews focus on customer service issues, pricing disputes, and concerns about installation quality. Several customers praised their problem-solving abilities, while others reported communication issues and unexpected costs.
- Anonymous Customer
No written review provided
Response from business
Thanks
- Anonymous Customer
Fast and trustworthy these guys know what there doing recommend anyone looking for work done for your vehicle
Response from business
Thanks
- Anonymous Customer
Mike and Donnie were awesome! Great customer service, and efficient. Donnie diagnosed and fixed the issue with my system within 15 minutes. All at an extremely reasonable price. System sounds excellent now. I'll be a return customer, no doubt.
Response from business
Thanks
- Anonymous Customer
They were so ridiculously rude over the phone we asked if they had a pioneer adapter and the guy on the phone said pioneer sucks we don't have that crap here barely said hello or anything. Extremely rude customer service he could've just said no sorry. Definitely don't keep these people in business if they can't answer the phone with any decorum whatsoever.
Response from business
I'm sorry. But I did not say Pioneer sucks. I said pioneer is junk and we don't sell pioneer hear at this shop.
- Anonymous Customer
I wish I'd looked at these reviews first. They damaged my vehicle and won't accept responsibility for it. The install itself was amature at best. Little things to make a clean professional install we're not done! Terrible shop! Live and learn! Don't make a mistake with your classic vehicle.
Response from business
I'm sorry but I will not accept responsibility for something that we did not do.
- Anonymous Customer
They were quickly able to rectify an ongoing issue I've had with a newly installed stereo installed at another business. They did 2 previous awesome stereos for me but at the recommendation of a friend I tried another company. Had an issue from day one. Took it back to the original installer 4 times who were never able to fix the issue. Their final advice to me was to not turn the radio up loud. Decided to dial up Sound Decision, they asked me to come in the next day, they found and fixed the issue and readjusted the sound to make it sound like it should (unbeknownst to me it wasn't playing at its capacity from the original installer).
Response from business
Thanks.
- Anonymous Customer
No written review provided
Response from business
Thanks.
- Anonymous Customer
Took my car to get a remote starter guy in the phone quoted me 366, went in to pay charged me well over 400 dollars he than proceeded to tell me it's because he needed to do a few extra things plus card fees would not recommend
Response from business
The quote we gave you over the phone was 360 before tax
- Anonymous Customer
I don't understand the bad reviews. I have used these guys to install under truck lighting, xtra battery, 2 amps and this morning a Viper alarm. Going in 2 weeks for another audio build. I have never had a problem with them or any issues with the products they have installed. Thanks guys!
Response from business
Thanks.
- Anonymous Customer
Remote starter working good and now Yorkville Illinois
Response from business
Thanks.
Features & Amenities
Amenities
- Assembly service
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payment Methods
- Credit cards
- Debit cards
- NFC mobile payments