Aspen Sound
Aspen Sound's Business Hours
About
Aspen Sound is a premier car stereo and audio equipment store located in Spokane Valley, Washington. With over 130 positive reviews and a 4.5-star rating, they specialize in car audio installations, remote starts, window tinting, and marine audio systems. Their experienced team is known for providing exceptional customer service and technical expertise, offering everything from basic audio upgrades to complete custom sound system installations.
Aspen Sound's Reviews
Summary
Customers consistently praise Aspen Sound for their exceptional customer service, technical expertise, and quality installations. Many reviewers highlight the staff's knowledge and helpfulness, particularly in recommending appropriate equipment. The business receives high marks for their remote start installations and window tinting services. While the majority of reviews are overwhelmingly positive, a few customers have reported issues with window tinting quality and post-installation support.
People Often Mention
I stopped at Aspen Sound for some help with my truck audio. I was contacted by a gentleman by the name of Brandon and found that he is excellent in customer service and knowledgeable in sound applications. He diagnosed and fixed the problem in a timely and professional manner! Thank you Brandon and Aspen Sound!
Appreciate the review! Sounds like Brandon got your audio issue figured out and taken care of—glad we could help. Let us know if you ever need anything else!
No written review provided
Thank you for the 5 stars Clinton, we appreciate your business
I had all my windows tinted on my car at Aspen Sound. After receiving the car and driving it home I noticed there were a ton of bubbles. I'm not talking about a few here and there, I mean I counted up to 30 of them and then gave up. Upon calling them they told me they would go away after a week (spoiler alert: they didn't). I took the car back and showed them the piss poor work and they said they'd have the manager call me back when he arrives the next day. After getting home I noticed that their technicians had damaged my car in THREE separate locations and didn't say a peep about it. At this point I didn't want them to redo it out of fear they'd damage my car again. I just wanted my money back so I could have an actual professional rip off their awful tint (which by the way had a weird brown color to it) and do a proper job. Their manager refused to issue a refund, only offering to redo the tint. I had to go through my bank/credit card company to get my money back. Read some of the other negative reviews on here and that'll tell you all you need to know about this business.
We're very sorry to hear about your experience and the issues you encountered with the tint installation. This isn't the standard we strive for, and we apologize for the inconvenience and frustration it caused. Your feedback is valuable, and we'll be addressing these concerns with our team to ensure improvements are made. If there's anything further we can do to assist, please don't hesitate to reach out. Thank you for bringing this to our attention.
If I would give 6/5 stars I would. I have had an amazing experience with aspen sound in the valley over the years. They have helped me with installs, and recommending equipment for multiple cars and a boat at great prices. The team is very knowledgeable. They also helped me write up a quote to value of the equipment that I already had installed after my vehicle was totaled. I have recommended them to all my family and friends because they go above and beyond other shops in the area.
Good experience quality work
After visiting the north store, I was extremely impressed by their work. I stopped here to get my windows tinted and just want to say the sales rep. Kyler was doing an amazing job.
Highly recommend. They go above and beyond to help you out. The technician is highly skilled and helped us figure out a difficult wiring problem for a camera. Thanks!
Thank you so much for the 5 star review Renee!
Awesome service. Detail oriented and great communication.
Thank you Mickey, we appreciate your business and the 5 stars !
Customer Service was great! The guys helped me with every question/ everything I needed for my sound system! Will definitely be back.
Thanks for the 5 stars Anthony.
Great people and great service, and they give you honest advice on the equipment you need.
Thank you for the 5 stars Kyle we appreciate your business.