Sonic Electronix

Not recommended. I'm surprised at how well rated SE is on Google reviews. My experience was less than good. I bought from them because of their promised support on installation of an Alpine HU into a Ford Fusion. I wanted to retain all my factory capabilities on the 7" touchscreen so I purchased the Maestro as well. When I ran into problems, SE referred me to Alpine and Idatalink technical support. There was no support offered by SE. Furthermore, when I had problems with the head unit (bricked), it was not a quick process to get a replacement. I had to pay shipping for the return, then they had to evaluate if the return was legit before sending out a replacement unit. In the meantime I got pissed off so I ordered my replacement from Amazon. Some days later I got the Alpine replacement from SE, so I returned it for a refund (note you cannot return defective units for refund, only for exchange or credit). It has now been over 10 days since my return was approved and I have not gotten my refund. I have filed a dispute with Paypal. One way or another, they will pay. Next time I'll order from Crutchfield.

Best deal in America!

Order from before and was also fast delivery. Had an issue with an order and Joanna (Customer Care) came to the rescue to help fix it immediately.

Miss Joanna C from NVX / Sonic Electronix is Awesome. I am beyond words to describe how grateful I am that Miss Joanna C is the one who handled all of my concerns. She always make sure that all of my concerns are well taken care of and even goes the extra mile to grant my requests. Miss Joanna has always been helpful guiding me with all of my concerns regarding NVX products. She is a real Gem in the NVX / Sonic Electronix Team. I am a regular buyer of NVX products because of her.

I want to say thank you to Joanna who helped me fix the ordering mistake I made. She immediately ensured that I got the proper part that I needed. I was so stressed until she immediately responded to my message and fixed my issue. Please promote her asap. Thanks for the excellent customer service.

Been a customer since 2009. Joanna was very helpful. Way better deals than crutchfield.

We ordered the incorrect item and Joanna worked with us to resolve the issue quickly and easily! We will definitely return to them for future purchases!

Joanna C. Was very helpful after fedex finally got back to them her and her boss Chris did the best they can to make sure i was taken care of. Not only did they make it right but went above and beyond what they had to do to make sure i was more than happy thank you Joanna C. and Chris will definitely use you guys again because of you 2

My name is David, and I had a generally positive experience with NVX. When my amp stopped working, I contacted them, and they promptly sent me a replacement. My agent, Joanna C., was pleasant to deal with. However, I did have one complaint: their email response time is limited to 12:00 a.m. to 7:00 a.m., which doesn't align well with my schedule. Despite this minor inconvenience, the overall experience was smooth and hassle-free.

Christian, a service manager for Sonic Electronix has resolved an issue for me. I had a harness that was guaranteed to fit my vehicle, and it did not function with the head unit it was specified to. Christian was able to get me a return label and refunded exchange for the item in question.