Precision Audio

Response from business

Thank you very much for the business and the 5-Star Review!

Response from business

Thank you very much for the business and the 5-Star Review!

Response from business

Thank you very much for the business and the 5-Star review Phil!!

Response from business

Thank you very much for the 5-Star review and your business is very much appreciated!

Response from business

Hi James, Thank you very much for the 5-Star review! Precision is still around but we did merge in with The Radio Shop early in 2022. The lady who helped you out does a great job, we're lucky to have her and other great team members!

Response from business

Thank you very much for the business and the 5-Star Review Michael!

Response from business

Thank you very much for the business and the five star review Brian. It is very much appreciated!

Response from business

This customer brought a low-end stereo, back-up camera and other install parts that they said they'd purchased off the Internet into Precision over a year ago and had it installed. Your invoice clearly stated that there was a 30-Day warranty on the install labor. The car was brought in over a year later with the complaint being that the stereo was no longer working. In an attempt to hopefully give the customer a bit of a heads up of what might be expected after $100 diagnoses, a quick parking lot evaluation was done as a courtesy. The customer was told that the most likely cause of the stereo no longer working was that there was an internal issue with the stereo. The customer was told that it certainly could be something else, but it was recommended that they be prepared to replace the stereo prior to doing the diagnoses. All this was done in an attempt to avoid the customer being unhappy if the results of the diagnostics showed that the stereo was bad and needed replaced. The customer didn't like this answer and for some reason thought they were entitled to a free evaluation. They then proceeded to threated that if a free evaluation wasn't done then they were going to write a bad internet reiew. We tried to explain that all we were trying to do was avoid a situation where they were unhappy with us due to the results of the evaluation, but it seems they didn't understand our attempts at communicating this to them.